Terms of Sale
These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you will not be able to buy any products from us.
To view terms and conditions for business customers, click here.
1.1. These Conditions shall supersede all earlier conditions of Raysan Direct.
2.1. “Raysan Direct” means Raysan and Carter Limited trading as Raysan Direct and raysandirect.com of 111 Piccadilly, Manchester, M1 2HY .
2.2. “DIY Build” means the sale by Raysan Direct of a package of all the components needed for the self-assembly of a computer system by the Customer.
2.3. “Price” means the price paid by the Customer for the Product excluding carriage and any credit surcharge. The Price is stated on the Raysan Direct Order Confirmation.
2.4. “Order Confirmation” means the acknowledgement of the Customer’s order sent to the Customer by Raysan Direct.
2.5 “Dispatch Email” means the email sent to the Customer to confirm their order is accepted and the goods dispatched.
2.6. “Product” means any computer components or other goods supplied to the Customer by Raysan Direct.
3. Ordering and Payment
3.1. Our website shows all prices inclusive of UK VAT. We charge VAT on all applicable products.
3.2 After placing an order, Raysan Direct will send an Order Confirmation to you. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to buy a product. All orders are subject to acceptance and we will confirm such acceptance by sending an email to you confirming our acceptance of your order and dispatch. The contract between us will be formed when we physically dispatch your order and email/update your shipment tracking number. Dispatch confirmation Email does not necessarily constitute a contract of purchase unless it is accompanied by a valid shipment tracking number.
3.3. The contract will relate only to those Products in the delivery note. We cannot be obliged to supply any Products which may have been part of your order but have not yet been confirmed by the delivery note.
3.4.All descriptions, photographs and advertising are solely to provide an idea of the products they describe. While we take every care with our descriptions, errors may occur, and are excepted from the contract if very minor. Images are for illustrative purposes only.
3.5 Payments can be made by credit or debit card, cash, PayPal , Amazon Payments, finance or bank transfer. We cannot dispatch any Products until we have cleared funds. Please note that e-cheques take 8 days to clear. If you are using PayPal as your payment method we reserve the right not to ship to unconfirmed addresses.
3.6 If payment is made by credit or debit card, we reserve the right to make delivery to the statement address of the cardholder.
3.7 Credit/Debit card details are taken for click and collect/call and collect orders but will not be charged unless you fail to collect in which case we reserve the right to charge a handling fee of 10% (minimum £5.00).
3.8. While we try to ensure all prices on our website are accurate, errors may very occasionally occur. If we do discover an error in the price of a Product ordered before dispatch we will inform you as soon as possible and give the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled under this clause and you have already paid for the Product, you will receive a full refund.
3.9. If the pricing error is obvious and could have reasonably been recognised as a mis-pricing, we will be under no obligation to provide the Product even after despatch.
4. Consumer Rights
4.1. You may cancel your purchase at any time within 14 days of receipt and we will give you a refund in accordance with our Returns Policy. Some items are not covered by this clause; please refer to our Returns Policy for further details. You must inform Raysan Direct in writing and return the Products to us immediately in the same condition you received them, at your own cost and risk. We recommend you follow our packaging guidelines and return via recorded delivery as we cannot be liable for goods damaged or lost in transit to us.
4.2 If a Product is faulty or delivered in error then please refer to our Returns Policy and clause 5 below.
4.3. If you wish to return Products not covered by clause 4.1 or 4.2 above then such Products will be accepted at the discretion of Raysan Direct. You must obtain a RMA number from Raysan Direct and quote this when returning the goods. You will be credited with the current market price.
5.1. Any delivery date stated is a warranty by Raysan Direct to use reasonable endeavours to effect delivery by that date. No liability will be accepted by Raysan Direct for failure to meet a stated delivery date. In any case our liability is limited to a refund of the carriage of the order. If a product is delivered to you in error and is not what you ordered, then you must contact Customer Services who will arrange for collection, and for the correct product to be delivered (if applicable).
5.2. Products supplied by Raysan Direct are delivered at the risk of Raysan Direct. Customers must make a claim for damage or loss of the goods in writing: –
5.2.1. If a Product is damaged, within 48 hours of delivery; and
5.2.2. If a Product has been lost or is short, within 48 hours of delivery.
5.2.3. A claim for loss or damage may not be allowed if you claim outside the above time limit.
6.1. If within 12 months of being delivered a defect in any Product is discovered, then Raysan Direct shall advise and assist the customer raise a warranty claim from the product manufacturer . If a Product is found to be faulty within 14 days then you have the option to a refund for the faulty product.
6.2. You should return the Product in its original packaging to Raysan Direct at the address specified in your RMA. Prior authorisation must be obtained for any returns by contacting Raysan Direct customer services and obtaining a RMA number, which must be quoted in any correspondence. You must back up all data as we cannot guarantee your data during repairs or testing.
6.3. All Products other than DIY Builds are sold as individual components. All returns must comprise only the defective Product.
6.4. If any item is returned which is found not to be faulty by our technicians, then a charge will be made for insurance and administration.
6.5. This clause does not affect your statutory rights.
7. Limitation of Liability
7.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied. This warranty does not apply to any defect in the Product arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, if you use the Product in a way that we do not recommend, your failure to follow instructions, or any alterations or repair you carry out without our prior written approval.
7.2 You accept that any Products purchased which are listed as Clearance, Used, Box Open or Refurbished have a warranty of 90 days unless otherwise stated on the item description.
7.3 Our liability for losses you suffer as a result of us breaching this agreement is strictly limited to the purchase price of the Product you purchased.
7.4 This does not include or limit in any way our liability:
7.4.1 for death or personal injury caused by our negligence;
7.4.2 under section 2(3) of the Consumer Protection Act 1987;
7.4.3 for fraud or fraudulent misrepresentation;
7.4.4 for any deliberate breaches of these Terms by us that would entitle you to terminate the contract between us; or
7.4.5 for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
7.5 We are not responsible for any indirect or consequential losses which happen as a side effect of the main loss or damage and even if such losses result from a deliberate breach of this Contract by us that would entitle you to terminate the Contract between us, including but not limited to:
7.5.1 loss of income or revenue;
7.5.2 loss of business;
7.5.3 loss of profits or contracts;
7.5.4 loss of anticipated savings;
7.5.5 loss of data, or
7.5.6 waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this clause 7.5 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 7.1 or any other claims for direct financial loss that are not excluded by any of clauses 7.5.1 to 7.5.6 inclusive of this clause 7.5.
8. Uncontrollable Events and Delays
8.1. In case of delays caused by circumstances beyond the control of Raysan Direct or its suppliers, Raysan Direct shall have the right to either suspend delivery or to cancel the contract without liability.
8.2. Examples of Uncontrollable Events are (by way of example and not limited to) natural disasters, flood, strike, lockout, riot, revolution, war, epidemic, working difficulties, transportation difficulties, fire, and failure of suppliers or official regulations.
9. Import duty
9.1 If you order Products from our site for delivery outside the UK, they may be subject to export/import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
9.2 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.
10. Customers Obligations
10.1. You are responsible for your own choice of Product and the suitability for any particular purpose. You must ensure that any Products are compatible.
10.2. Images are for illustration purposes only.
10.3. Specifications are correct as per manufacturer information.
10.4. You must provide reasonable courtesy information and co-operation to Raysan Direct.
11. Entire Agreement
We will rely on these terms and conditions and any documents referred to in them in relation to any contract between us. Please make sure any variations there are confirmed in writing by a director.
12. Marketing Emails
12.1 “Marketing Emails” refers to any promotional email communication. The information transmitted in these emails is intended only for the person(s) or entity to which it is addressed and may contain proprietary, confidential and/or privileged material. If you have received an email in error, please contact the sender. Although the emails and any attachments are believed to be free of any virus, it is the responsibility of the recipient to ensure that they are virus free and no responsibility is accepted by the sender for any loss or damage arising in any way from the receipt or use thereof. Errors and omissions are expected. Images are used for illustrative purposes only. Prices valid for the indicated time period only. Offer pricing only available on the online store. Retail prices apply through the Trade Counter and Telephone Sales.
13.1. If any part of these Terms and Conditions are found to be invalid or unenforceable by a court the rest are unaffected
13.2 Contracts for the purchase of Products and any dispute or claim arising therefrom are subject to the jurisdiction of the courts of England and Wales.
14. Variation of Terms and Conditions
From time to time we may need to update these terms and conditions to reflect changes in legislation, the marketplace or company policy. The contract will be subject to those terms and conditions in force at the time of the formation of the contact – ie on the date of the Dispatch Email.