Free Shipping on orders over US£20.00 Speak to our Sales

Shipping and Returns

We use various couriers to deliver orders but majority of deliveries will be made by Royal Mail across mainland UK

Delivery charges for most of the mainland UK are shown automatically on the basket page. Additional charges may apply for delivery to non-mainland UK or Highlands addresses

Mainland UK Standard Services and rates (Excludes Scottish Highlands)

Royal mail (48 hours Delivery)£2.95 inc VAT for orders upto £20
Royal mail Free DeliveryFree On orders over £20
DPD/Hermes upto 30kgFree on orders over £20
International shipping USAStarts £8 on USPS 10 Day service
International worldwide deliveryTBC



Premium Services

Made to Order PC
Custom Build PC£30 for Build and Delivery
Custom Build PC Priority Service£50 for Build and Delivery
Saturday Delivery £12.50 extra subject to availability

ROYAL MAIL DELIVERIES

Majority of orders are delivered using Royal mail 48 hours delivery service. We aim to ship all orders same day although it could take upto 1 working day to ship your item depending on our order volumes. Once shipped you should receive them in 48 hours. Tracking numbers are allocated when we generate your shipping label but it is only updated when carrier picks up the parcel so please be patient if you don’t see any progress in your tracking especially on order placed during the weekend which are only picked up the following Monday

DPD Delivery instructions

DPD offer the additional facility of rearranging delivery date by email or text. On the morning that your order is due to be delivered, you should receive a text/email giving a 1hr delivery time-slot (e.g. 9:30am to 10:30am). If this time/date is not convenient, you can immediately postpone delivery to another date by replying to the message. All orders will require a signature on delivery. If you are not in when the courier calls, a card will be left and you can rearrange delivery on an alternate date.

Shipments to USA

We have negotiated competitive shipping rates to USA through our fullfilment partners Norsk Global. All shipments to USA are sent using Norsk Global’s network and delivered by USPS. There would be no additional customs or duty to pay for majority of products we ship to the USA although this is not guaranteed and it is still the customer’s responsiblity to check duty and taxes for importation of our products from UK to USA.

Our USPS service to USA is fully tracked. The exact shipping rates are calculated on checkout. The shipping cost is based on product’s packaged weight and dimensions. The estimated delivery time is 8-10 days from dispatch .   We also offer DHL express service for urgent orders. Please get in touch with our sale team to get a DHL express quote for your order. Our DHL rates starts from GBP 17.00 or USD 25.00 for items that weigh less than 1 kg

For delivery to countries other than USA or UK please contact us for a quote

If you are a Business customer please contact us 

Unwanted Products

In accordance with your rights when you purchase goods online, unwanted products can be returned so long as you let us know you want to return them within 14 calendar days from the day after delivery. They must include all original packaging, be in “as new” condition and must not have been used, installed or had any data input on them. Any free gifts which may have been sent must also be returned. If the returned item(s) affect any promotional discount or offer then this will be adjusted in your refund.

We may make a deduction from the refund if the value of the goods has been reduced as a result of you handling them. Please do not remove any seals, stickers or other identifying marks from any product or packaging . If these have been removed we will be unable to accept any return.

To return goods please obtain an RMA number from Customer services using our contact form or from your “My Account” page. You must enclose the RMA with your return for us to refund it.

You must return the goods to us within 14 days of telling us you no longer want them. The return is at your cost, and you need to make sure the goods are properly packaged, and sent with a tracked courier, as you are responsible for the goods until we receive them. We cannot accept any responsibility for goods that are damaged in transit before they reach us. You may wish to insure more expensive items. You have the option of using our courier. Please ask Customer Services for available options. You would have to pay for the service before we can provide the pre-paid labels

Once we have received the goods back from you, we will give you a refund for the cost of the product. Shipping charges are non-refundable. We cannot refund/cancel your purchase if the seal has been broken on any DVDs, CDs, memory cards or software, including games, if the silver strip on the back of your Software Product Activation Key card has been partially or completely damaged or removed or if the products were customised to your specification, for instance a PC system built to order.

We cannot refund or exchange unsealed headphones/headsets for hygiene reasons, unless faulty.

Faulty Goods

Items faulty on arrival. You have the option of an exchange or refund. If your items are faulty on arrival, you have 14 calendar days in which to inform us of the fault (please note that for our business customers, this is 7 calendar days). Items should be returned in their original packaging complete with all accessories and documentation. Please ask Customer Services for a pre-paid returns label. Once we have verified the fault, we’ll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage and an administration fee of £10.

If any of your purchases develop a fault, and it’s more than 14 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair.

Unfortunately we cannot accept any returns where the serial number and /or other identifying marks have been removed.  Without these, we are unable to confirm that the product that is returned was purchased from us.

Sometimes manufacturers provide support directly to end users.If we refer you to a manufacturer your RMA will invariably be dealt with a lot quicker.

For products sold as open box or clearance the warranty period is 90 days.

Damage in Transit

If any items were damaged in transit, we ask that you report it to us within 48 hours of delivery. This is to ensure we can raise a claim with our supplier or courier on time. If the items are visibly damaged on receipt, please refuse the delivery and email Customer services. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we’ll issue a replacement or full refund to you via your original payment method.

Item Missing or Incorrect Item

If there is an item missing from your order or the wrong item has been sent, then please contact Customer Services on sales@raysandirect.co.uk as soon as possible and in any event within three days, and we will do our best to resolve the problem.

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