Consumer Terms & Conditions
The follows terms and conditions apply to all end user customers. If you are a business customer including trade, wholesale and reseller purchases please refer to our terms of sale for business here
SECTION 1 - ORDER ACCEPTANCE POLICY
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Raysan and Carter Limited reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
SECTION 2 - CREDIT CARDS
We accept the following credit cards: Visa, MasterCard,and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon completion of your order.
SECTION 3 - MONEY ORDERS, CASHIER'S CHECKS, COMPANY CHECKS & PERSONAL CHECKS
We accept money orders, cashier’s checks, personal checks, and company checks in United Kingdom currency only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
SECTION 4 - ORDER SHIPPING POLICY
Most orders received before 5:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 5:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Raysan and Carter Limited or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
SECTION 5 - OUT OF STOCK PRODUCTS
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
SECTION 6 - MULTIPLE PRODUCT ORDERS
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
SECTION 7 - TAXES
Our Store shall automatically charge and withhold the applicable tax and UK VAT at 20 percent for orders to be delivered to addresses within United Kingdom and European union member states unless you are exempt from paying VAT on purchases. For orders shipped to other countries, you are solely responsible for all sales taxes or other taxes.
SECTION 8 - TYPOGRAPHICAL ERRORS
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Raysan and Carter Limited shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Raysan and Carter Limited shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Raysan and Carter Limited shall immediately issue a credit to your credit card account in the amount of the incorrect price
SECTION 9 - LINKS
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Raysan and Carter Limited is not responsible for the operation of or content located on or through any such site.
SECTION 10 - COPYRIGHT AND TRADEMARK NOTICE
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Raysan and Carter Limited, Copyright © 2018, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
SECTION 11 - OTHER CONDITIONS
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Raysan and Carter Limited signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
It is important to understand that any and all fees associated with the delivery of your international package are completely and entirely your responsibility. These can include, but are not limited to, brokerage, duty and tax. If you are uncertain of the fees, we urge you to contact a local customs office to see what charges are applicable. Please note that if you change your mind and refuse the package or the package is unable to be delivered to you for any reason, you will still be responsible for all those fees in addition to return shipping and handling charges. To continue with the order process, please check off that you understand and accept your responsibility for the fees associated with delivering your package. If you have any questions about this, please feel free to contact our customer service department.
Thank you for understanding the need for a disclaimer such as this.